Terms of Service

1. What Candleweb is

Candleweb is operated by Candleweb Ltd ("Candleweb", "we", "us"). Registration details and registered address are set out in section 14.

Nothing on our website, in our product, or in any output produced by CandleAI or by bot review is a recommendation to buy or sell any asset, or advice about whether any transaction is suitable for you. All trading decisions are yours, whether you make them yourself, write the logic that makes them, or choose to let CandleAI make them on your behalf within limits you set.

2. Who can use Candleweb

You may use Candleweb if you are at least 18 years old, legally able to enter into a contract, and not barred from using our services or from trading digital assets under the laws that apply to you.

You are responsible for determining whether your use of Candleweb, and your trading activity, is lawful where you live. If it is not, do not use the service.

You may not use Candleweb if you are subject to sanctions, or located in a jurisdiction subject to comprehensive sanctions, that would make providing the service to you unlawful.

3. Your account

You are responsible for everything that happens under your account, including trades placed by any bot you connect. Keep your login credentials and your developer key secure. Your developer key authorises trading decisions on your account — treat it as you would a password.

Tell us promptly if you believe your account or your developer key has been compromised. You can regenerate your developer key at any time from the dashboard, which takes effect immediately.

One person or organisation, one account. Do not share access or resell access to Candleweb.

4. Exchange access and your funds

You grant us access by adding API keys with trade permission. We ask you not to grant withdrawal permission, and we will never use it if you do. If we detect that a key carries withdrawal permission we will flag it and ask you to replace it.

Amounts you "allocate" to a trade are a limit enforced by Candleweb, not by your exchange. Your funds are not moved, locked or held in escrow; we simply refuse orders from a trade that would exceed the amount you set aside for it.

You can revoke our access at any moment by deleting the key on your exchange. Orders already placed and stop instructions already resting with the exchange are not affected by revocation, and you remain responsible for managing any position that is open at that time.

Your relationship with your exchange is governed by that exchange's own terms. Candleweb holds broker partnerships with certain exchanges; this does not make us a party to your account with them, and does not change who holds your funds.

5. Bots, decisions and execution

You choose which bot decides for each trade — your own, or CandleAI. In both cases the decision is acted on within limits you configure: risk per trade, allocated capital, maximum position size, direction and stop behaviour.

We will make reasonable efforts to deliver market data on time, to relay decisions promptly, and to place and manage orders as instructed. We do not guarantee that every candle is delivered, that every decision is received, or that every order is filled at any particular price. Markets gap, exchanges go down, connections fail, and orders can be rejected or partially filled.

If your bot does not respond within the timeout you set, we apply the fallback rule you chose for that bot. Stop instructions remain in force regardless.

CandleAI. Where you choose CandleAI, we write the decision logic. We do not guarantee any outcome, we do not promise profit, and CandleAI's past behaviour is not an indication of how it will behave in future. You remain responsible for the limits you set and for the decision to switch it on.

Bot review. Review produces observations about your past trades and suggestions you may choose to apply. Suggestions are not advice and are not predictions. We never change your prompt or your settings for you.

6. Your content and your strategy

Your prompts, rules, bot configurations and trade history remain yours. You grant us only the licence we need to operate the service for you: to store this material, process it to run your trades, and analyse it to produce your own bot review.

We do not use your prompts or strategies to trade on our own account, we do not share them with other users, and we do not sell them. Where we use aggregated, de-identified data to improve the service, it will not identify you or reveal your strategy.

You confirm that you have the right to submit whatever you connect to Candleweb, and that it does not infringe anyone else's rights.

7. Trading risk

Automation does not reduce market risk. A bot that performed well in one period can lose in the next. Stop-losses reduce but do not eliminate loss: in fast markets an order may fill materially below the stop price, and an exchange outage may prevent a stop from executing at all.

We make no representation about the performance of any strategy, including CandleAI. Past results, whether shown in your own records or anywhere else, do not indicate future results.

8. Fees

Current fees are set out on our pricing page. Fees are for access to the service. We do not take a share of your trading profits and we do not charge a commission on your trades. Exchange trading fees, funding fees and network fees are charged by your exchange or provider, not by us.

Where you purchase a course through Candleweb Academy, the amount stated is a course fee, payable once, and is separate from any Candleweb service fee.

We will give reasonable notice before changing fees. Continuing to use the service after a change takes effect means you accept the new fees.

9. Availability and changes to the service

We aim to keep Candleweb running continuously, but we do not guarantee uninterrupted availability. We may suspend the service for maintenance, and parts of it depend on third parties — exchanges, data providers, payment processors — whose availability we do not control.

We may add, change or withdraw features. If we withdraw something you depend on, we will give reasonable notice where we can.

10. Acceptable use

You must not use Candleweb to:

• break any law that applies to you, or to trade on information you should not have;
• manipulate a market, including wash trading, spoofing or layering;
• place load on our systems beyond documented rate limits, or attempt to circumvent them;
• gain unauthorised access to our systems, another user's account, or any exchange account not your own;
• resell, sublicense or white-label the service without our written agreement.

We may suspend an account that appears to be doing any of these, and will tell you why where we are permitted to.

11. Limitation of liability

Candleweb is provided as-is. To the fullest extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We are not liable for trading losses. That includes losses arising from decisions made by your bot or by CandleAI, from orders that filled at a worse price than expected, from stops that did not execute as intended, from exchange outages or rejections, or from market movement of any kind.

Where we are found liable despite the above, our total liability to you in any twelve-month period is limited to the fees you paid us for the service in that period.

Nothing in these terms excludes liability that cannot be excluded by law, including liability for fraud or for death or personal injury caused by negligence.

12. Ending the agreement

You can stop using Candleweb at any time. Pause or delete your trades, revoke your API keys on your exchange, and close your account from settings. Closing your account does not close positions that are open on your exchange — those remain yours to manage.

We may suspend or close your account if you breach these terms, if we are required to by law, or if we stop offering the service. Except where the law requires otherwise or you have seriously breached these terms, we will give you reasonable notice and time to wind down.

13. Changes to these terms

We may update these terms. When we make a material change we will tell you by email or in the product before it takes effect, and update the date at the top of this page. If you do not accept a change, stop using the service before it takes effect.

14. Governing law and contact

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have exclusive jurisdiction, except where mandatory consumer protection law in your own country gives you additional rights.

Related: our Privacy Policy explains what data we hold and why. Our Risk Disclosure sets out trading risk in more detail.